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Shipping & Returns

Returns Policy

You may return new, unopened items within 30 days of delivery. All returns or cancellations are subject to a 10% fee of the order total. We do not credit any part of the originial shipping charges once an item has been shipped out. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For all international customers it is your responsibility to verify that your country allows the shipment of our products.

On all international orders, if the package is seized by customs for any reason and is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price.  If we receive the package back after being seized and the products are in perfect condition, we will refund the product cost, but you are still responsible for the shipping charges. Some returned shipments are subject to a return shipment fee from the shipping company, which we will deduct from the amount that is refunded. 

When you place an order, we will provide you with multiple shipping options to choose from and the price for each.

Shipping time frames (from day of shipment):

 USPS (Express Mail) - Overnight to most places, if ordered before 1pm PST

 USPS (Priority Mail) - Average of 2-3 days

 UPS (Next Day Air) - Next day, if ordered before 3pm PST 

 UPS (Ground) - 3-5 business days

Please also note that the shipping rates for all items we sell are weight-based. To reflect the policies of the shipping companies we use, all weight totals will be rounded up to the next full pound.

All shipping charges can be calculated by adding the item(s) you want to your shopping cart and entering in your basic shipping details.



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