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FAQ

Q: Why does Black Diamond Supplements appear on my credit card statement.

A: Ephedra Connection is owned and operated by Black Diamond Supplements, LLC, therefore we share the same payment system.

Q: Is my personal information safe?

A: Yes. During checkout you will notice "https://" in your broswer bar, which means the information you enter and send in is on a secure server. We also use NMI a top payment gateway to process your payments. 

Q: My order says "Awaiting Fulfillment," what does that mean?

A: Once you place an order, your order status will say "Awaiting Fulfillment" until the order is shipped out and a tracking number is created. Once we ship your order you will receive an email letting you know your order has shipped and your order status will now say "Shipped."

Q: When will my order ship out?

A: We will try to get all orders out the same day, if placed before 3pm PST, otherwise your order will go out within 1-2 business days.

Q: Do you ship to Military addresses?

A: Yes. When shipping to an APO/FPO/DPO address, please select United States as your shipping country. All military orders will ship through USPS.

Q: Will I get a tracking number for my order?

A: Yes. All orders will receive a tracking number. Once your order is shipped out and the tracking number gets entered an automated email will be sent out to you, which includes the tracking number.

Q: Is Ephedra legal?

A: Yes. All the products sold on Ephedra Connection contain Ephedra Extract, which is legal, unlike the Ephedrine Alkaloids which were banned in 2004.



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